Terms & Conditions


1. Introduction

Welcome to the Winglet online store operated by Winglet LLC (hereinafter referred to as “Winglet Holiday”). Winglet Holiday specializes in organizing and facilitating travel arrangements for individuals or groups visiting the Caucasus Region.

Winglet Holiday, through the website (hereinafter referred to as the “Website”), makes public offers to customers for the purchase of various tours in the Caucasus Region. To purchase a tour, the user shall register on the Website and place an order from their own account at personal expense.

These Terms and Conditions consist of general contracting terms and conditions that will govern the online contracting procedure offered by the Website, which is operated by Winglet Holiday.

Please read these terms and conditions carefully. By using the Website, you automatically confirm that you have read, understood, and fully agreed to these terms and conditions of use. If you do not fully agree with them, please do not continue to use the Website and/or other services publicly offered by us.

Our privacy policy regulates the use of our services and explains how we collect, protect, and disclose the information we receive as a result of your use of the Website.

The agreement between you and us includes these Terms and Conditions and our privacy policy. You confirm that you have read and understand these Terms and Conditions and agree. You also agree that Winglet Holiday will process, store, and use your data for marketing research purposes.

If you do not agree to these Terms and Conditions (or fail to comply), you cannot use our services.

You are responsible for maintaining the confidentiality of your account password, account-related identifiers, and all account-based activities.

By registering a unified account at the Website, you declare and guarantee that the information provided by you in the registration form is true, accurate, up-to-date, and complete, and you will take care to update this information from time to time to ensure its authenticity, accuracy, novelty, and completeness.

We may disclose your information to protect you or others. We reserve the right to disclose your personally identifiable information as required by applicable law in Georgia and where we deem it necessary to protect our rights and/or to secure any legal action, court decision, decree, or other legal process against the website.

2. Communication

By using our service, you declare your consent to receiving news, marketing or promotional materials, and other information that may be sent by us. However, you may refuse to receive the above information with a cancellation notice sent to our email -

3. Purchase

If you wish to purchase a service available through the Website, you may need to provide relevant information for your purchase, including, but not limited to, your credit or debit card number, your card expiration date, your registration address, and information required for delivery.

Winglet Holiday takes no responsibility for the quality of the items and/or components of services purchased by you, which are provided by third parties, therefore any claims concerning the aforesaid should be submitted directly against any such third party. Winglet Holiday is responsible for the tour operation only.

At the time of purchase, you will choose the payment method; the amount will be deducted from the card or credited to our account based on the invoice.

You represent and warrant that: you have the legal right to use any card(s) or other payment method(s) in connection with any purchase; and that the information you provide is true, correct, and complete.

The payment and purchase process may require our use of third-party services. By providing your information, you give us the right to provide this information to a third party, which is subject to our privacy policy.

We inform you that when you log in to the Website, we collect the information sent by your browser, and it is called Login Data. This may include information such as your computer's internet protocol address, browser version, our site pages visited, time spent on those pages, and other statistics.

Information about your purchase (including the terms of the purchased service) is given in the service (tours) section. By making a purchase, you agree to these Terms and Conditions as well as other terms and conditions indicated in the description of the relevant service (tour) on the Website.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to: availability of the product or service, errors in the description of the product or service or price, errors in your order, or other reasons.

We reserve the right to refuse or cancel your order if there is a suspicion of fraud, unauthorized, or illegal transactions.

We may hire a third party - companies or individuals - for the following purposes: to improve service; to provide services on our behalf; for service-related sub-services; and for service analysis.

We inform you that the parties listed above may have access to your personal data. This is due to the obligations they have towards us. However, they undertake not to open or disclose this information for any other purpose.

Remember that when exchanging information over the Internet, there is no electronic production method that is 100% secure and reliable, so we cannot guarantee absolute security.

We may provide your information to an authorized third-party service provider. We can present services and products through third parties. Third-party service providers can perform various functions on our behalf. Such features include sending and distributing our administrative and promotional emails. We may provide your personally identifiable information to these providers so that they can execute orders, send parcels, send e-mails and mailings, remove duplicate information from customer lists, analyze databases, provide marketing assistance, carry out search results and links, provide credit, manage the website, eliminate bugs, and implement customer service.

We may also obtain your personal information from individuals or entities with whom we have business relationships and provide this information to service providers in order to perform our administrative functions. Also, due to the monthly billing procedure, we periodically (in accordance with the billing policy) send a request to our service bank to deduct money from your card. We encourage partners and third-party service providers to develop and publish their own information protection policies. The use of your personally identifiable information by these individuals may be governed solely by their information protection politics and is not under our control.

4. Limitation of Liability

We do not warrant that the services or their individual components will be protected from computer viruses. To protect against such risks, you are entitled to adopt and implement individual prevention and defense measures. We are not responsible for any damage or loss that may be caused by a computer infection or any destructive component of the software while using the services.

We also do not take responsibility for any damage or loss that may result from problems or delays in the delivery of our services or their individual components.

You may be held responsible for any damage caused by you to any third party while using our service.

5. Order cancellation, refund or reimbursement

The order cancellation is permitted up to two weeks prior to the booked tour date, and in this case, the refund or remuneration shall be made within 5 business days from the cancellation date of the order. Otherwise, the paid amount is not returned.

For the cancellation of the tour or to make any changes, you should email us at the following address:

6. Composition and Content

Any visual and text material posted on our website is the property of Winglet or is licensed for use. You may not distribute, modify, transmit, download, copy, or use the mentioned content in whole or in part for personal commercial purposes or without prior written permission.

7. Prohibited Use

You may use the Website only for lawful purposes and in accordance with the legal terms.

8. Analytics

We may use third-party services to monitor and analyze the use of our Website.

9. User Accounts

By creating a user account on our Website, you acknowledge that the information you provide is accurate, complete, and up-to-date at any time. Incorrect, incomplete, or outdated information may cause your account to be terminated immediately.

You are responsible for maintaining the confidentiality of your user account and password. You agree to take responsibility for any and all activities or actions related to your user account and/or password. You must notify us immediately of any information about a security breach or unauthorized use of your account.

We reserve the right to refuse service, compile reports, remove or modify content, or suspend orders at our discretion.

10. Termination

We may terminate or stop your use of your account and access the Website immediately, without notice or liability, in our sole discretion and without limitation for any reason, including but not limited to breach of the Terms and Conditions.

If you want to terminate your account, you can simply stop using it.

11. Governing Law and Jurisdiction

The Terms and Conditions are regulated and interpreted in accordance with the legislation of Georgia, within the framework of the relevant regulatory law, without taking into account the provisions that are in conflict with each other. Any dispute that arises or is related to your use or purchase of our services, as well as the provisions of these Terms and Conditions, should be submitted only to the courts of Georgia.

Failure by us to comply with any rights or provisions of these Terms and Conditions shall not constitute a disregard for those rights. If any provision of these Terms and Conditions is deemed void or invalid by a court, the remaining provisions shall remain in force.

12. Changes to Service

We reserve the right to make changes to our services at our sole discretion. Periodically, we may restrict access to certain parts of the Website or the entire Website to users, including registered users.

These Terms and Conditions are subject to revision and change at any time with notice to you. The change or addition comes into force as soon as it is published on the Website. Your use of our Website following changes or additions constitutes your agreement to the new terms.

13. Acknowledgement

By using the service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

Privacy Policy

This privacy policy governs the usage of the Website.

This page is used to inform the Website visitors regarding our policies concerning the collection, use, and disclosure of personal information if anyone decides to use our service.

If you choose to use our service, then you agree to the collection and use of information in accordance with this policy. The personal information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this privacy policy.

The terms used in this privacy policy have the same meanings as in our Terms and Conditions.

Information collection and use

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, date of birth, gender, purchase information, images, postal address, financial information (including your credit or debit card details), etc. The information that we collect will be used to contact or identify you.

We take care of the security and protection of your personal data. We will not use your data illegally. At any time, we will provide you with complete and comprehensive information regarding the processing of your personal data.

Log Data

We Want to inform you that whenever you visit the Website, we collect information that your browser sends to us that is called log data. This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of the Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Service providers

We may employ third-party companies and individuals for the following reasons: to facilitate our service; to provide the service on our behalf; to perform service-related services; or to assist us in analyzing how our service is used.

We want to inform the Website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us with your personal information, so we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to other sites

The Website may contain links to other sites. If you click on a Third-Party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policies of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this privacy policy

We may update our privacy policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately after they are posted on this page.

Contact us

If you have any questions or suggestions about our privacy policy, do not hesitate to contact us at

User data deletion

To comply with the General Data Protection Regulation (GDPR, Art. 17: Right to Erasure), you must first obtain authorization, then go to your profile and click the "DEACTIVATE ACCOUNT" button to send a request that will ensure your data deletion.